Regulation
Jackson Parton is authorised and regulated by the Solicitors Regulation Authority (SRA No. 75273).
Rates & VAT
Rates available on request.
The firm's VAT number is GB 524 4748 40.
Use of Images
Felixstowe by Night
Some rights reserved by Les Willis
Pasha Bulker
Used with permission from Murray McKean Photography
City of London
Some rights reserved by Adam W.
Workforce Diversity Data 2019
As required by the Solicitor’s Regulation Authority we have conducted our bi-annual diversity data collection exercise and reported the required information to the SRA.
Details of our diversity data are available on request. The firm currently has a total of 18 members of staff including 5 Partners, 4 Consultants, 3 Assistants, 1 Trainee and 5 other staff.
Diversity and Discrimination
At Jackson Parton we view diversity as essential to the international nature of our business and have created a working environment where people from different backgrounds can thrive. We are committed to treating all prospective and existing clients, employees and partners equally and with the same attention, courtesy and respect regardless of their gender, marital status, ethnic origin, nationality, age, disability, sexual orientation or religious belief.
A copy of the firm’s diversity and discrimination policy is provided to all employees. If any person who is not an employee or partner wishes to make any complaint concerning diversity or discrimination, please contact the Managing Partner who will provide details of our complaints procedure.
At Jackson Parton we are always looking for ways in which we can improve our working environment and service to clients and we welcome any suggestions you have to make.
Insurance
We maintain worldwide Professional Indemnity Insurance cover as required by the Provision of Services Regulation 2009 with W. R. Berkley Syndicate Management Limited.
Our Professional Indemnity Insurance company contact details are:
W. R. Berkley Syndicate Management Limited
14th Floor, 52 Lime Street
London
EC3M 7AF
Our policy number is available upon request.
Complaints Procedure
We aim to offer our clients an efficient and effective service. However, occasionally you may have concerns about the handling of your matter and consider that you have grounds for making a complaint. The following sets out the Firm’s Complaints Procedure to be followed in such circumstances.
1. As soon as you have any concerns or consider you may have grounds for making a complaint, please contact the Partner with the overall conduct of your matter, or another Partner if you would prefer, to discuss your concerns or complaint. The Partner will acknowledge your complaint in writing within 2 working days and will investigate your complaint promptly. The Partner may need your assistance to clarify your concerns or complaint and may need to obtain further information from you. You are requested to answer any questions and provide any further information as soon as possible.
2. If the Partner is unable to resolve your complaint within 7 days, unless otherwise agreed with you, within 5 days please write by letter or email to the Managing Partner or, if the Managing Partner is the Partner in (1) above, the Designated Complaints Handler (“DCH”) setting out details of your complaint. The Managing Partner / DCH will acknowledge receipt of your complaint letter / email within 2 working days and will investigate the complaint further before sending you an initial response within 10 working days. Following this investigation the Managing Partner / DCH will invite you to meet to discuss your complaint or, if a meeting is not possible, arrange a time to speak with you with the aim of resolving the complaint.
3. Within 2 working days of the above meeting or telephone conversation the Managing Partner / DCH will write to you to confirm what was discussed and to set out any solutions agreed.
4. If you do not wish to meet or discuss the complaint by telephone as above, the Managing Partner / DCH will reply to your complaint within working 5 days of completing their investigation with a detailed response to the complaint and include any proposals for resolving the matter.
5. If you are still not satisfied then you should write to us again. We will arrange for a review of our reply by another Partner who has not been involved in your complaint who will then write to you within 10 days setting out the Firm’s final position on the complaint together with a full explanation of the decision. We will also remind you of the contact details of the Legal Ombudsman and the SRA if you are still not satisfied so that you may contact them about your complaint, alternatively, you may follow the dispute resolution procedure set out at paragraph 17.3 of our Terms of Business.
6. If we have to change any of the timescales above, we will let you know and explain why.
7. Some, but not all, clients might have the right to make a complaint to the Legal Ombudsman. For further details of who can make a complaint to the Legal Ombudsman please visit their website at www.legalombudsman.org.uk and also see our Terms of Business sent to you at the start of your matter.
8. You also have the right to make a complaint to the Solicitor’s Regulation Authority. For details of the types of complaints that can be made to the SRA and the procedure to be followed please go to sra.org.uk/consumers/problems/.
9. If your complaint refers to our invoices, please refer to the information sent with our invoices regarding an assessment of the invoice under the Solicitors Act 1974.