Regulation

Jackson Parton is authorised and regulated by the Solicitors Regulation Authority (SRA No. 75273).

Rates & VAT

Rates available on request.
The firm's VAT number is GB 524 4748 40. 

Use of Images

Felixstowe by Night
Some rights reserved by Les Willis

Pasha Bulker
Used with permission from Murray McKean Photography

City of London
Some rights reserved by Adam W.

Workforce Diversity Data 2019

As required by the Solicitor’s Regulation Authority we have conducted our bi-annual diversity data collection exercise and reported the required information to the SRA.

Details of our diversity data are available on request. The firm currently has a total of 18 members of staff including 5 Partners, 4 Consultants, 3 Assistants, 1 Trainee and 5 other staff.

Diversity and Discrimination

At Jackson Parton we view diversity as essential to the international nature of our business and have created a working environment where people from different backgrounds can thrive. We are committed to treating all prospective and existing clients, employees and partners equally and with the same attention, courtesy and respect regardless of their gender, marital status, ethnic origin, nationality, age, disability, sexual orientation or religious belief.

A copy of the firm’s diversity and discrimination policy is provided to all employees. If any person who is not an employee or partner wishes to make any complaint concerning diversity or discrimination, please contact the Managing Partner who will provide details of our complaints procedure.

At Jackson Parton we are always looking for ways in which we can improve our working environment and service to clients and we welcome any suggestions you have to make.

 

Insurance

We maintain worldwide Professional Indemnity Insurance cover as required by the Provision of Services Regulation 2009 with W. R. Berkley Syndicate Management Limited.

Our Professional Indemnity Insurance company contact details are:

W. R. Berkley Syndicate Management Limited
14th Floor, 52 Lime Street
London
EC3M 7AF

Our policy number is available upon request.

Complaints Procedure

Jackson Parton is committed to providing our clients with an efficient and effective service. However, if at any time you have concerns about the handling of your matter or consider that you have grounds for making a complaint, you should inform the Partner with responsibility for your matter immediately so that we can try and resolve your concern or complaint without delay. If your concern or complaint is not resolved in this way then we have a formal complaints procedure which is aimed at resolving complaints swiftly, fairly and properly.

If your concern or complaint is not resolved to your satisfaction following it first being raised with the Partner in charge of your matter, please write to the Managing Partner setting out details of your complaint. The Managing Partner, or another Partner designated by him, will acknowledge receipt of your complaint in writing within 2 working days and will arrange for an initial investigation into your complaint to be carried out. The Managing Partner or other Partner may need your assistance to clarify your concerns or complaint and may need to obtain further information from you. You are requested to answer any questions and provide any further information as soon as possible.

If the Managing Partner/other Partner is unable to resolve your complaint within 5 working days, unless otherwise agreed with you, a full investigation will then be carried out and an initial response will be sent to you within a further 10 working days. Following this investigation you will be invited to meet to discuss your complaint or, if a meeting is not possible, arrange a time to speak with you with the aim of resolving the complaint.

Within 2 working days of the above meeting or telephone conversation the investigating Partner will write to you to confirm what was discussed and to set out any solutions agreed. If you do not wish to meet or discuss the complaint by telephone as above, the investigating Partner will write to you within 5 working days of completing their investigation with a detailed response to the complaint and include any proposals for resolving your complaint.

If you are still not satisfied then you should write to us again. We will review your response within 10 days and will write to you setting out the Firm’s final position on the complaint together with a full explanation of the decision. We will also remind you of any right you may have to ask the Legal Ombudsman to investigate your complaint if you are still not satisfied, alternatively, you may follow the dispute resolution procedure set out in our Terms of Business. Normally you will need to make any contact with the Legal Ombudsman within 6 (six) months of our final response to your complaint and (i) no more than 6 (six) years from the act that you are complaining about or (ii) no more than 3 (three) years from the time from when you should reasonably have known about the act about which you complain. For further details of the Legal Ombudsman please refer to their website at www.legalombudsman.org.uk.

If we have to change any of the timescales above, we will let you know and explain why.

If the complaint relates to our invoices, please refer to the information printed on the reverse of our invoice regarding an assessment of the invoice under the Solicitors Act 1974.